Case studies at Symphony Senior Living

Proven Track Record of Superior Results: OTPP Management Contract

In 2009, the Ontario Teachers’ Pension Plan (OTPP) was losing $4 million dollars per year on a portfolio of 5 retirement properties located in Quebec and Alberta (Canada).  In order to turn around these struggling assets, OTPP chose Symphony Senior Living as their partner.  Over the next 5 years, Symphony successfully managed all aspects of operations resulting in NOI profitability of over $12 million dollars per year in 2015, with projections to grow this number even further in subsequent years. Recently selling for more than $300 million, the total value of the portfolio was substantially increased under Symphony’s management, resulting in a very profitable return for OTPP.

Symphony Senior Living


Front of building and parking lot at Symphony Senior Living

How did Symphony achieve these results?  

  • A passionate, experienced and hands-on senior management team
  • Detailed market evaluations that resulted in strategic re-branding and re-positioning of all 5 properties
  • Implementation of solid operating structures, accounting systems and procedures
  • Successful execution of Symphony IL / AL operating programs that drove occupancy and revenues
  • Implementation and execution of the Symphony Moments ® Memory Care program at 4 of the 5 properties
  • Use of our proprietary staffing model that ensured the resident’s needs were met, while at the same time tightly controlling and monitoring labour costs
  • Timely, detailed and accurate financial and sales reporting, enabling us to proactively adjust strategies, adhere to budgets and maximize Net Operating Income
  • Successful labour negotiations
  • On-going sales training and coaching resulted in significant increases in occupancy
  • Complete management of all capital projects and physical asset management
Symphony Senior Living recently sold portfolio bar graph

This could be you! To find out how Symphony can help grow your business, please contact :

Lisa Brush, President, CEO and Founder
Symphony Senior Living
(248) 514-5141