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Do you have an urgent need for senior care?

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Kanata – Receptionist

Job Description

Qualifications: Must have a minimum of Grade 12, ability to answer phones and transfer calls, Microsoft Office Suite – especially Word, Excel and Outlook. Pleasant mannerism, neat appearance, and good teamwork skills. Available to work various hours on a call-in basis and some coverage for vacation or sick leave for other office staff.

Job Duties

  • Answer the telephone within three rings and transfer appropriately.
  • Good Customer Service skills, particularly with Walk-in Inquiries as well as residents and their families and friends.
  • Answer General Inquiries and make an effort to fill out inquiry records and tracking sheets.
  • Take information from Inquiries for the Retirement Community and book tours when possible.
  • Become knowledgeable in marketing procedures and able to follow through with them and assist CRC Team
  • Assist with resident move in procedures.
  • Prepare temporary or permanent contracts as needed
  • Record, type, distribute and file minutes of committee or team meetings.
  • Familiar with frequently used forms and know where to find a master to make copies or find on the computer to make changes as needed.
  • Familiar with all corporate policies and procedures.
  • Prepare mail for posting; opens mail and distributes mail as required.
  • Able to order, receive and control office supplies / code invoices for processing/ and maintain related accounts payable information as required or requested by Head Office.
  • Maintains all office records pertaining to residents and staff in established filing protocol.
  • Performs typing services for all departments
  • Receive and store safely residents’ monthly payments, cash or cheques.
  • Able to operate office equipment such as printers, fax and copiers, etc.
  • Carries out other duties as assigned by the General Manager
  • Proficient on some form of computer billing / accounting systems
  • Understanding of the Maintenance Work Order system.
  • Must be able to communicate in English (written, verbal, reading)

Other considerations

  • You must pass a Vulnerable sector back ground check.
  • You must be able to work with Dogs and Cats and other animals, allergies or other needs cannot be accommodated.
  • Due to our high level of residents with dementia; your tattoos and piercings must either remained covered by clothing or are discrete. Any other external body decoration, including hair, must not be frightening to a frail senior with dementia.
  • You must be legally allowed to work in Canada.
  • You must be in good physical health as this job requires lifting, sitting, standing and walking.
  • Must be able to read and write in English to a minimum High School Level.
  • Available on call and in emergency situations.
  • Thank you for your career interest!

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Corporate Address: 27 Weaver Crescent, Suite 460, Kanata, ON K2K 2Z8

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