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Orleans – Resident Specialist

Job Description

Team Work

  • Interacts calmly, positively, and with respect to build and maintain productive relationships with residents, families and other members of the team
  • Assists co-workers whenever possible to meet residents’ needs, deliver high quality services and promote a harmonious living and working environment
  • Communicates on a timely basis and includes all applicable departments in the care of our residents e.g., wellness, dietary, activities
  • Supports both team and organizational goals
  • Recognizes and supports the role(s) and boundaries of the RPN/LPN/RNA and the Unregulated Care Providers on the team


  • Adheres to and supports Symphony Senior Living’s foundational belief, core values, service philosophy and service commitments
  • Abides by the policies and procedures of the organization
  • Demonstrates personal flexibility in meeting resident needs vs. completing specific tasks
  • Applies new skills and knowledge acquired through training to improve quality of resident care and work practices
  • Demonstrates responsibility for own health and safety
  • Demonstrates responsibility for the health and safety of our residents and staff
  • Demonstrates respect for others when communicating information or his/her opinion
  • Finds areas of agreement when working with individuals or groups in conflict
  • Must be able to communicate in English (written, verbal, reading)
  • Fluent in English

Customer Service

  • Follows up on all resident and family inquiries (takes accountability to ensure reply is given)
  • Fulfills commitments in a timely and responsible manner
  • Provides services in such a way that problems and unpredictable events are invisible to the resident and family
  • Maintains a positive and friendly manner at all times (greets residents by name and assists family members as needed)
  • Promotes actions that support best outcomes for each resident’s physical, emotional and spiritual needs
  • Implements and recommends modifications to resident service plans which support the changing needs of the resident
  • Acts as a resident advocate
  • Respects and supports the rights of residents to maintain an independent life style with dignity in their own home

Personal Care

  • Assists residents with ADLs such as personal hygiene, mobility, proper nutrition and socialization
  • Actively participates in ADLs including resident dining, activities and life skills, laundry and light housekeeping
  • Distributes resident medications in accordance with required practices and policies
  • Undertakes observation, reporting and recording of ADLs and changes in resident conditions per the required policies and procedures
  • Is knowledgeable of the emergency procedures for the community
  • Applies the principles of proper infection control
  • Performs safe handling, lifting and positioning of residents
  • Applies the principle of healing processes and skin integrity
  • Escorts residents who require assistance to and from dining room and activities
  • Shares responsibility for the housekeeping and laundry duties
  • Appropriately calls for assistance when required
  • Actively participates in in-service programs
  • Performs other duties as deemed necessary by the Department Coordinator


  • Caring
  • Committed
  • Genuine
  • Open-minded
  • Flexible
  • Hard Working
  • Honest
  • Trustworthy
  • Demonstrates integrity
  • Creative
  • Demonstrates initiative

Other considerations

  • You must pass a Vulnerable sector back ground check.
  • You must be able to work with Dogs and Cats and other animals, allergies or other needs cannot be accommodated.
  • Due to our high level of residents with dementia; your tattoos and piercings must either remained covered by clothing or are discrete. Any other external body
  • decoration, including hair, must not be frightening to a frail senior with dementia.
  • You must be legally allowed to work in Canada.
  • You must be in good physical health as this job requires lifting, sitting, standing and walking.
  • Must be able to read and write in English to a minimum High School Level.
  • Available on call and in emergency situations.
  • Thank you for your career interest!

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Corporate Address: 27 Weaver Crescent, Kanata, ON K2K 2Z8

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