Education & Training
Service for Operators
Keeping staff engaged and reducing turnover is a constant challenge. We use a powerful combination of online learning and hands-on, fun onsite training to keep your best people motivated, skilled, and making a real difference.
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Money is not the primary motivator for people who choose to work in this sector. The best people need to feel supported, trained, and certain they are making a difference in the lives of others. Clear, stimulating, and engaging training is the key to retaining your best talent.
Training that inspires,
not just informs
Our services aim to create significant, lasting improvements in the performance of your communities and investments. Through consulting, coaching, and training, we assist clients in building solutions that cover all aspects of their business operations.
We balance operational efficiency with quality of programs and services - while our team regularly meets with owners to provide reports on key performance indicators, detailed financial reports, and compliance with regulations.
Blended Learning
A combination of online modules and engaging, hands-on onsite training. We meet learners where they are and build skills that stick.
Ongoing Support
We don't just deliver and leave. Continuous support during implementation ensures training translates into real operational improvements.
Train the Trainers
We build internal capacity by training your trainers, so programs continue to be delivered with quality long after we've partnered with you.
13 Programs. Every critical area covered.
We provide the following educational programs along with continuous support during their implementation. Each program can be tailored to your community's specific regulatory environment, culture, and operational needs.
Infection Prevention and Control
01
Resident Rights and Abuse Prevention
02
Effective Investigation Processes for Critical Issues
03
Progressive Discipline Training for Department Heads
04
Avoiding Unionization & Maintaining Positive Morale
05
Practical Methods for Implementing & Monitoring Regulation Compliance
06
Accreditation
07
Behavior Management Processes
08
Emergency Preparedness
09
Continence Management, Skin Care & Wound Management
10
Falls Prevention
11
Clinical Documentation and Care Planning
12
End of Life / Palliative Care
13
Beyond training -transformative programs
Moments Memory Care Program
Partnering with Symphony grants you access to our Moments Memory Care program and all training resources. We tailor the program to fit your brand and provide training, along with daily guidance on implementation and quality assurance.
This program includes:
Tailored to your brand and community identity
Daily guidance on implementation
Built-in quality assurance process
We train your trainers to carry it forward
Life Enrichment Program
In the post-pandemic era, the primary reason individuals seek senior housing is not necessity - it is the desire for companionship and social interaction. Symphony's Life Enrichment Program accommodates all care levels, from Independent Living to Memory Care.
This program includes:
Customised to your brand at corporate or property level
Adapted for cultural and religious preferences
Location-specific programming built in
Covers IL through Memory Care seamlessly
Ready to build a team
that truly thrives?
Let's talk about how our training programs can reduce turnover, boost engagement, and improve quality of care in your community.